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Mar 13, 2021

COVID-19 is a once-in-a-generation career moment for healthcare professionals. Despite the incredible challenges that continue to reshape the industry, the pandemic has created new opportunities to address aspects of the patient experience that needed to change anyway. 

Jeff Johnson, who leads digital business at one of the nation’s biggest healthcare systems, joined Greg Kefer for a discussion about how Banner has deployed advanced mobile technology to not only help deal with the overwhelming demand created by the pandemic, but also ensure that patients can get the care for things that are unrelated to coronavirus. Jeff describes specific examples about how Banner has deployed conversational AI to virtualize waiting rooms, streamline COVID-19 vaccinations, and improve the emergency room experience for patients.

 The pace of innovation has increased significantly and it shows no signs of slowing down. In Jeff’s opinion, a lot of the digital transformation that was accelerated because of COVID-19 will be permanent. High patient satisfaction with new solutions suggests that may be a good thing.