Sep 3, 2019
A Digital Conversations podcast discussion with Steve Lindsey from Banner Innovation Group
In healthcare, high complexity combined with an extreme amount of regulatory red tape frequently hinder innovation and progress. Despite significant investments in technology, the industry continues to struggle implementing solutions that patients will understand and embrace.
At the same time, more than 10,000 baby boomers turn 65 each day and that is adding tremendous strains on Medicare and Medicaid programs. Innovation will be key, but there are big hurdles in getting elderly patients to engage with modern technology.
How many times have we heard something like this: “It has to be simple and intuitive in order to work. If my grandmother can’t understand it, it will never work.” If the goal is to engage Medicare patients with technology, grandmother MUST be able to figure it out.
Banner Health sought to find a solution that its population of medicare seniors could embrace as part of their annual wellness visit -- a CMS program designed to keep patients engaged with their physicians on a regular basis. As part of the program, patients are required to fill out daunting questionnaires about their health. The process is cumbersome, frequently resulting in high dissatisfaction rates, missed appointments and frustrated clinical teams.
The Banner Innovation Group (BIG) had experienced success with LifeLink-powered patient engagement chatbots in their Emergency Departments. They were mobile, simple and intuitive. Would seniors embrace an advanced solution like a conversational chatbot to help streamline the annual wellness visit experience?
Breakthrough Operational Value and Engagement with Medicare Seniors
In this episode of Digital Conversations, Greg Kefer was joined by Steve Lindsey, Program Director of Operations at Banner Innovation Group, to discuss how they transitioned their medicare annual wellness visit patients from clunky paper forms to conversational chatbots. Patients interacted with a conversational bot to complete their Health Risk Assessment prior to their annual annual wellness visit. The results were significant.
Steve also describes the Banner Innovation Group vision of anticipating future needs, designing solutions that create that model of healthcare, and how mobile chatbots fit into that picture.